800-220-6000
Hours: 24 hours, 7 days
Best time to call: 2:30pm
Want to contact Costco customer service faster? Don't wait on hold! Chat with the Costco team directly via live chat.
(800) 788-9968
Business Delivery
(800) 249-8982
Computershare
(844) 765-0251
Costco Home Improvement Installed Products
Check out if you can find the solution you need.
What happened: I want to speak to someone about Costco travel… I am a Costco member and want to take a Viking river cruise… Does Costco have any discounts for that?
What happened: The problem: Please cancel my reservation
What happened: The problem: Want to cancel car rental reservation
What happened: The problem: Horrible experience with car rental
What happened: The problem: Had a horrible rental experience
What happened: The problem: No reply to a complaint
What happened: Have not received our cash card yet Notice was sent July **** . Said if not received in * weeks to report. So here’s the report. Booked on Holland America the Westward to Alaska through Costco
To contact the Costco customer service by phone, you can follow these steps:
Look up the phone number of the Costco customer service. The phone number is listed on costco.com. Or check out the Costco phone number page on WorthEPenny.
Dial the Costco phone number 800-220-6000.
Hours: 24 hours, 7 days
Best time to call: 2:30pm
Wait for an answer: Once the call is connected, wait for a Costco representative to answer on the other end.
Identify yourself and state your reason for calling the Costco representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Costco to help them assist you.
Ask for assistance: Ask the Costco representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If Costco needs additional information from you or provides any instructions, follow them carefully.
Thank the Costco representative: After you have received the assistance you need, thank the Costco representative for their time and help.
To get to a real person as quickly as possible when calling Costco, you can follow these steps:
Dial the Costco customer service phone number 800-220-6000, which can be found on the Costco website or in your order confirmation email form Costco. Or check out the Costco phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about Costco. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live Costco representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with a Costco representative.
If the system still doesn’t connect you to a Costco representative, stay on the line without pressing any keys. Costco will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Costco.
Once you reach a live person, explain your issue and provide any relevant information about your Costco order. The Costco representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Costco website. This may allow you to connect with a Costco representative more quickly and efficiently than calling.
When calling Costco customer service, here are some best practices to ensure a smooth and efficient experience:
Have your Costco account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the Costco representative without any disruptions or background noise.
Be polite and respectful to the Costco representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Costco.
Clearly explain the issue you are facing and provide any relevant information or details that can help the Costco representative address your concern.
If the initial Costco representative is unable to resolve your issue, politely ask to speak with a supervisor from Costco or escalate the issue to a higher level of authority.
Take notes during the call, including the Costco representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with Costco after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling Costco customer service.
If you are unhappy with your call to Costco customer service, there are several options you can try:
Call again: Try calling Costco customer service again and speak to a different Costco representative. Sometimes a different Costco representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the Costco representative, you can ask to speak with a supervisor from Costco or escalate the issue to a higher level of authority.
Provide feedback: After the call, Costco may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Costco customer service through other channels, such as email or chat. You can also explore the Costco Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with Costco service, you may want to consider other options such as returning the product you bought on Costco or filing a complaint with a consumer protection agency.
To the Costco customer support via live chat, you can follow these steps:
Go to the Costco website and look for a "Contact Us" or "Help" link at the bottom of the page.
Click on the link and look for options to contact the Costco customer support, which include email, phone, or live chat.
Click on the live chat option, and follow the prompts to connect with a Costco representative.
Provide any necessary information about your issue or question, and wait for the Costco representative to respond.
Some retailers may have a chat window that pops up automatically when you visit their website, while others may require you to click a "Chat" or "Support" button to initiate a chat session. If you are unable to find the Costco live chat option, you may need to contact the Costco customer support team through email or phone instead. Keep in mind that the availability of these contact options may vary depending on the retailer and the time of day you are attempting to contact them.
You can contact Costco via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Costco via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for Costco official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of Costco, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about Costco. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the Costco social media team.
Please note that the social media accounts of Costco are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Costco for certain issues. For urgent or complex issues, it's recommended to contact Costco customer service via phone or chat for more personalized assistance.
Yes, to contact the Costco customer support by email, follow these steps:
Go to costco.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by Costco and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your Costco order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your Costco order number or username.
Once you have completed the email, click send. You should receive a response from the Costco customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to Costco. WorthEPenny provides free tools and resources to assist customers in reaching Costco customer service more efficiently, such as the Costco phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Costco, as well as forums where Costco customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Costco, it is not associated with or endorsed by Costco.
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Please note that WorthEPenny is not related in any way to the Costco official app or the Costco company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Costco trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Costco. All references by WorthEPenny to third-party trademarks like Costco are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.